Answers to Your Questions About Our Products


Turtlepurl Yarns ships with ChitChats Canada.

Your package is insured and tracked. Please allow 24-48 hours for tracking to start.

Canadian Customers:

Your package will start out with ChitChats and final delivery will be with either Canada Post or Intelcom.

Estimated delivery - 7 to 14 days.

US Customers:

Your package will start out with ChitChats and final delivery will be with USPS.

Estimated delivery - 7 to 14 days.

International Customers:

Your package will start out with ChitChats, Asendia or Canada Post
International. Final delivery will be your country's local carrier.

Estimated delivery - 21 to 45 days.

Please keep in mind that shipping time frames are not guaranteed.

If you have any questions regarding shipping, please feel free to reach out anytime. We are very happy to help!

Duties, Customs & Tax

Canadian Customers:

Taxes will be applied at check out according to your province.

US Customers:

Turtlepurl Yarns is a Canadian company.  You will not be charged taxes, duties or customs.

International Customers:

duties and taxes may apply depending on your country.  These fees are
the buyer's responsibility.  Turtlepurl Yarns does not collect these

How to prepare your yarn for knitting

Turtlepurl Yarns come to you in skeins.  These skeins will need to be ball wound or caked before knitting.

Here are some helpful tips!

  • Gently untwist your skein. Your skein will be tied in 2 places.
  • Lay your skein on a flat surface forming a circle.
  • Place your yarn on a swift or some helpful hands. Please do not attempt to knit from the skein, you must ball wind or cake your yarn first. 
  • Please do not cut! Simply untuck the tie and gently pull the yarn end of the slip knot to unravel the figure 8 tie. Repeat for the 2nd tie.
  • For self-striping yarn there will be 2 matching skeins in your skein set. Please start ball winding or cake from the same colour on each skein to achieve matching socks.
  • Choose one end to start with.  Gently pull a few times to be sure it will unwind smoothly. You may need to flip or adjust your skein slightly. You do not need to remove it from the swift.
  • Ball wind or cake and you're all set to start knitting!

If you have any questions regarding this process, please reach out, we are happy to help!

Washing instructions

Please wash with cold water and lay flat or hang to dry.

Please wash colours with white stripes separately from other bold colours.

Returns & Exchanges

Turtlepurl Yarns does not offer returns or exchange.

If you have any questions or concerns regarding your purchase, please reach out and we will be happy to help.

We want you to be happy with your purchase and will be sure to resolve any issues.